Crisis solved, now what?

You get brought in to solve some big problem with manufacturing or production and you save the day by figuring it out. You're done, right? Not exactly.

In my series on troubleshooting techniques, there's a section entitled It's fixed, now what? that spells out what you should do next.



A sample troubleshooting resolution email (click to enlarge)

While working well under high pressure troubleshooting situations is an important skill, you can accidentally diminish your accomplishment if you don't follow up correctly with a round of carefully worded emails communicating the right things to the right people. You need to make sure everybody who was worried about the situation knows it was solved, thank the people who helped either provided information or took part in the analysis, and do a process check to find ways to insure the problem isn't repeated again.

Check out the original article for the detailed suggestions.

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