Nerd Guru

Because technical people need good soft skills to get ahead.

Monday, December 17, 2007

Crisis solved, now what?

You get brought in to solve some big problem with manufacturing or production and you save the day by figuring it out. You're done, right? Not exactly.

In my series on troubleshooting techniques, there's a section entitled It's fixed, now what? that spells out what you should do next.

A sample troubleshooting resolution email (click to enlarge)

While working well under high pressure troubleshooting situations is an important skill, you can accidentally diminish your accomplishment if you don't follow up correctly with a round of carefully worded emails communicating the right things to the right people. You need to make sure everybody who was worried about the situation knows it was solved, thank the people who helped either provided information or took part in the analysis, and do a process check to find ways to insure the problem isn't repeated again.

Check out the original article for the detailed suggestions.

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posted by Pete Johnson @ 11:45 PM   2 comments


At 10:14 AM, Blogger Liz said...

I have no particular comment related to this blog but I did want to say Happy Holidays! Also you have done great things with your blog this year and I look forward to seeing where you take it in 2008.


At 10:29 AM, Blogger Pete Johnson said...

Thanks Liz! You beat me by a day, I've got a brief holiday message planned for tomorrow and a teaser for a contest I'm running in January to commemorate a year of blogging.


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